UCertify
UCertify Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UCertify has 1.7 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sometimes the labs can be neat, Uptime.
Cons: Awful labs, Dumb messages from tech support, Horrible expectations of student.Recent recommendations regarding this business are as follows: "NOT AT ALL!", "You guys are not responding to my calls. I called so many times call me back and resolve my issue thank you", "Universities use them/require their use, so just be wary of all charges. No way to avoid-the colleges shouldn't use them at all.", "If your class requires Ucertify, drop it. You'll save yourself so much time and headaches by taking an actual course with a teacher who gives a *** instead.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UCertify has 1.7 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sometimes the labs can be neat, Uptime.
Cons: Awful labs, Dumb messages from tech support, Horrible expectations of student.Recent recommendations regarding this business are as follows: "NOT AT ALL!", "You guys are not responding to my calls. I called so many times call me back and resolve my issue thank you", "Universities use them/require their use, so just be wary of all charges. No way to avoid-the colleges shouldn't use them at all.", "If your class requires Ucertify, drop it. You'll save yourself so much time and headaches by taking an actual course with a teacher who gives a *** instead.".
Consumers are not pleased with Billing Practices and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Complaint
Horrible customer service, I was hung up on, told to stand by on several occasions and never got the followup call back, had to get my school involved to have the issue resolved.
I was told by their inept customer the service is open 24/7, yet the phone is never answered, and you go straight to voicemail. Messages left go unanswered.
Lab files disappear after saving to the platform's desktop, broken codes used in lessons, completed and correct lesson are deleted and marked as incomplete.
It was a frustrating mess of an experience for me. I called my school literally crying and was help by my school's tech help desk.
User's recommendation: NOT AT ALL!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No email for Access code
Company fixed the issue and I have been provided with apology. had to keep calling
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLinking accounts
Preferred solution: Just need help to link the account.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Seattle, WashingtonSubscription problem
Hello,
This is Bharat Siva Kumar Budda. I did the wrong subscription for the uCertify course.
Actually, I want to take one course but unfortunately, I took two courses. The right course is TRN-IS5113.Aj2 for Data Mining and Data visualization and the wrong course is TRN-InF503.AB1 for Advanced Database.
Can you please cancel the subscription for the wrong one I paid for Advanced Database TRN-INF503.AB1 and refund my money back please my Transaction ID is T7288****, and the order is 02tE3.
I really appreciate any help you can provide me. I am excited to hear from you.
Warm Regards,
Bharat Budda
+513501****
User's recommendation: You guys are not responding to my calls. I called so many times call me back and resolve my issue thank you
No customer service, overcharge, lab errors alot
*** If you have issues, best advice is to go and complain on social media (ALL of them)
Facebook, Twitter, Instagram, Youtube, LinkedIn. POST complaints.
Then they respond quickly. 1) they will overcharge. ALWAYS check your actual bank account a few days after processing. You get receipts at the right price of purchase, and may end up seeing a second charge later from your bank for triple the cost or more.
2) They have almost no customer service.
You leave a voicemail 99% of the time. They will call back days later and sometimes at 3am in the morning (EST). That is becauese they are not based in the US. The California listed address is a front for the business located in India.
3) Sending an email also gets the same treatment.
You will not get a response quickly and frequently they will respond with "We are closing this as resolved" without resolving anything.
4) Labs sometimes malfunction/the VM's have issues connecting and you can't complete the labs. Sending a message/opening a ticket within Ucertify labs itself also gets the same treatment.
You will not receive responses/fixes fast. I usually get a response of (a few days later) "We are closing your ticket"
User's recommendation: Universities use them/require their use, so just be wary of all charges. No way to avoid-the colleges shouldn't use them at all.
Subscription
Excel 2016 expert course
Over charged
Sick of teachers using this because theyre lazy
- Sometimes the labs can be neat
- Shitty quizez
- Terrible lessons
- Horrible expectations of student
User's recommendation: If your class requires Ucertify, drop it. You'll save yourself so much time and headaches by taking an actual course with a teacher who gives a *** instead.
Dislike
UCertify website marks correct answers as incorrect answers
My college is using them. I have taken screenshots of when they marked my answer to a technical question wrong, when it was actually correct.
I told my school and they just sit on their hands. I kept taking the exams because you have 10 tries and I was wondering why I was always getting 90 to 95% and it was because there are bugs in their system. The people at UCertify who run the system were notified by me of their bugs but they have not did anything in the past month. How many other students have gotten lower grades because of this lazy company who doesn't want to fix their systems.
As for volume of content, of course they don't have NEARLY enough material here to help you get the certificate. Just look and see. It's a NO BRAINER! Look at the two photos here.
Notice the one that has "Incorrect" on it. Do you see all the green check marks? That means that their system showed them as right but when the question was submitted it flags them as wrong. Notice the picture that says "Correct" in the top right.
Funny hey? The same cable types are listed further proving that I was correct.
How many students in my college received lower grades because of this bug? (I cannot rate the website on scholarships, staff or anything but reliability ) Reliability is alright, they just need to start answering technical support complaints and then doing something to make it right.
- Uptime
- Problems never resolved
- Dumb messages from tech support
Spam hoping to drum up business
Mobile app
Help accessing correct course for college course
Failed to provide sufficent material.
UCertify.com is selling useless course content
uCertify.com is selling useless course content, Not even 1 % will Help you to clear your certification.The prep materials are useless.
And customer support guys (Nanda Dutta and Madhu Pal) will reply you same copy paste ..they will never bother about your issue.
Please dont west your hard earn money in uCertify.com.
Note:- If you want to Pass IT Certification then Dont buy from uCertify.com .
Even i escalated multiple time but no use just got same reply ....
"Dear Pawan,
We sincerely apologize for the inconvenience caused to you. We have forwarded your issue to our content team and we will get back to you soon.
Sincerely,
Madhu
Madhu Pal
uCertify Care Team
www.ucertify.com
facebook.com/Certifications
twitter.com/ucertify
CODIE Finalist 2017"
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they ARE in India. They have a "dummy location" in california at their 'listed' company site.
****COMPLAIN ON TWITTER AND FACEBOOK PUBLICLY**** They will respond then. They hate social media complaints. Make it big and loud and be transparent about whatever issue. I can promise you WILL get a response very quickly.
1) they will frequently overcharge 2) the labs are down alot and frequently error. When I have time to work on my labs between my 2 jobs, It is frequently down for "maintenance" for 4 hours or more, which is about as long as I have before my 2nd job starts. 3) Customer Service? You never get anyone.
You have to leave voice mails and then they call days later. Send a comment for help in the support page thru your college? You won't get a response for days...and then they will say "its resolved" without even talking to you. I spent weeks trying to get an overcharge (paid $70 thru the college for access, and then was charged >$300 additionally/on top of that amount.
I left several voicemails at their "customer service number" which is a dummy line in California. I sent emails. Messaged thru the platform. Then they called at 3am EST.
Even midnight PST would have been too late for many. After complaining on Social media (twitter/fb/insta/etc) they responded finally and I got my refund and access restored.
They also admitted they ARE in India. The company is actually from there/based there.
I TOTALLY AGREE!!!!! UCERTIFY IS COMPLETE DOG *** AND THEIR CUSTOMER SUPPORT SERVICE SUCKS SOOOOOOOOOOOOOOOOOOOO BAD!
YOU CANNOT EVER GET ANYONE TO ANSWER THE PHONE! THESE PEOPLE ARE MAKING MILLIONS OFF OF LAZY *** TEACHERS WHO DONT WANT TO CREATE COURSE WORK! AND YOURE RIGHT ABOUT THE COURSE WORK NOT BEING ENOUGH! THESE FOLKS DONT EVEN HAVE TEXTBOOKS!
AND I SWEAR THEIR TECH SUPPORT IS IN INDIA!!!
FIRE UCERTIFY!!!!!!! THEY ARE NOT TEACHING COMPUTER TECH STUDENTS JACK !!!!!!